FAQ

Our brand was founded by two friends, entrepreneurs and creatives, who saw a gap in the market for Black pride and Afrocentric-inspired merchandise. Raising Black children in Canada allowed us to recognize the importance of representation and cultural celebration. Our mission is to create meaningful products that empower individuals, foster connections, and celebrate the richness of the African-American diaspora, no matter where you are in the world.

We offer a wide range of products, including Apparel such as T-shirt's and Hoodies for men, women, and children, accessories such as tote bags and hats, home décor such as coasters, magnets and Wall Art, and other unique Afrocentric merchandise. Each item is crafted to reflect bold and meaningful designs rooted in cultural pride.

Yes, we can! Whether you’re looking for personalized apparel or unique designs for special events, we are happy to work with you to bring your vision to life. We can customize T-shirt's, Mugs, coasters, magnets and canvas prints. Please contact us at shaeandchar@gmail.com with your ideas and vision so we can assess your request and we will get back to you with an answer.

It really depends on the quantity and the Design request. Custom orders typically take 2-3 weeks for production, depending on the complexity of the design. Once completed, shipping time will depend on your location. We’ll keep you updated throughout the process.

We typically list size S - XL on our website however our apparel is designed to be inclusive. If you need a size outside of this range, feel free to contact us for custom sizing. Please refer to our size chart on the product pages to ensure the best fit.

Yes, we offer worldwide shipping! Shipping costs and delivery times will vary depending on your location.

We recommend washing your apparel inside out, in cold water on a gentle cycle and air drying to preserve the vibrancy of the prints. Avoid bleach and harsh detergents to ensure your items stay vibrant and durable.

Coasters can be wiped down with a damp cloth and light detergent. Please do not submerge fully in water as this could cause damage to the wood overtime

Mugs and Tumblers should be handwashed with detergent. Avoid the use of Dishwashers

Yes, we offer discounts on bulk and wholesale orders for events, businesses, or organizations. Please contact us directly at shaeandchar@gmail.com with details about your order, for pricing and lead times.

1. Refunds

All sales are final. Since our products are made and/or printed to order, we do not accept returns or offer refunds for any reason other than damaged or defective products.

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2. Damaged Products

If you receive a damaged item, please notify us within 7 days of receiving your order. Email us at shaeandchar@gmail.com with the following information:

Your order number

A detailed description of the issue

Clear photos of the damaged or defective item

Your request will be evaluated on a case by case basis

3. Non-Returnable Items

We do not accept returns for items due to sizing, color variations, or change of mind. Please refer to our size chart and product descriptions before making a purchase.

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You can contact us via email at shaeandchar@gmail.com or through our contact form on the website. Our customer support is available Monday to Friday and will respond to your inquiry within 24-48 hours.

We’re always open to partnerships and collaborations that align with our mission. If you’re interested, please email us at shaeandchar@gmail.com with details about your proposal.